Reward and retain your top CS performers
Inject quantitative performance data into OKRs while creating a culture that encourages growth and engagement.
Trusted by C-Level executives at
Built for modern CS leaders
Atlassian
File storage and synchronization service
Calendar
Free email service provided by Google
Confluence
A web-based corporate wiki by Atlassian
Customer.io
An automated messaging platform for marketers
Gmail
Free email service provided by Google
Google Drive
File storage and synchronization service
Hubspot
The business tool dedicated to inbound marketing
Intercom
A software that produces a messaging platform
The platform for professional networking
Notion
The project management and note-taking software
Shopify
E-commerce platform for online stores
Slack
Business communication plateform for product team
Stripe
Payment infrastructure for e-commerce
Zendesk
Software-as-a-service products related to customer support
Benchmark and reward your CS team
Seam syncs CS output across apps and builds a knowledge graph to determine benchmarks for top performing customer support members.
Deploy stack ranking and cohort analysis
See who’s putting in the most effort on your CS team and build custom cohorts of individuals to compare contributions to your broader org.
Transparently score real-time CS efficacy
Layer data-driven efficacy insights into your qualitative CS goals and OKRs, in turn eliminating subjective performance measurement.
Seam helps us easily benchmark and reward our highest performers while staying lean as we continue to scale. No brainer for any high-growth founder.
Scott Sonneborn Co-Founder & CEO at Tydo
How will Seam impact our team culture?
From our experience onboarding countless enterprise customers, Seam quickly drives a positive cultural impact across the entire org. More specifically, integrating Seam into your performance management system improves morale for high performers.
Our technology helps identify, isolate, and weed out team members that are not contributing and are likely killing a high performance culture from the inside.
Does Seam track clicks and screens?
No, Seam does not engage in mouse tracking, key logging, software installs, or browser monitoring. Seam focused on actual work output by aggregating existing performance data to make it easier to digest and help leaders understand what’s really going on in their company.
How will implementing Seam make our employees feel?
Our goal is to help teams quickly reduce performance drag and weed out culture killers. In 2024 and beyond, remote and hybrid teams will require extra measurement – simply as a function of not being in the office. Seam delivers this extra layer, helping leaders manage their team more effectively.
Critically, best-in-class operators and A players love this style of measurement because it makes their effort and performance clear and obvious to their managers.
Does Seam replace employee performance reviews?
No, Seam doesn’t replace existing performance reviews. In fact, we’re strong believers in reviews. Instead, Seam injects quantitative data into OKRs and performance reviews, enabling managers to provide better accountability while helping recognize top talent.
After onboarding with Seam, our technology will work hand-in-hand with your existing performance management systems.
Measure your most important asset: people.
Gain transparency into individual and team performance -
while rewarding and retaining your top performers.